hoco bd – Return & Refund Policy

Thank you for shopping at hoco bd. We want you to be completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help. This Return & Refund Policy applies to all purchases made through our website.

  1. Return Eligibility:

1.1. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.2. The return must be initiated within [number of days, e.g., 14 days] from the date of delivery.

1.3. Certain products are exempt from being returned due to hygiene and safety reasons. These products include but are not limited to [list of exempt products].

  1. Return Process:

2.1. To initiate a return, please contact our customer support team via [email/phone number]. Please provide your order number, a brief description of the reason for the return, and any relevant photographs, if applicable.

2.2. Once we receive your request, our team will review it and notify you of the approval or rejection of your return.

2.3. If your return is approved, we will provide you with instructions on how to proceed with the return. You will be responsible for the cost of shipping the item back to us.

  1. Refund Policy:

3.1. Once we receive the returned item and verify its condition, we will process your refund.

3.2. The refund will be issued in the original payment method used for the purchase.

3.3. Please allow [number of days, e.g., 7-10 days] for the refund to be reflected in your account, depending on your bank or payment processor.

  1. Damaged or Defective Items:

4.1. If you receive a damaged or defective item, please contact us immediately upon receipt, providing details and photographs of the issue.

4.2. We will assess the damage or defect and, if eligible, arrange for a replacement or issue a refund.

4.3. In case of a replacement, we will ship the new item to you at no extra cost.

  1. Cancellation Policy:

5.1. You may cancel your order before it is shipped. To do so, please contact our customer support team as soon as possible.

5.2. If the order has already been shipped, you will need to initiate a return once you receive the item.

  1. Exchange Policy:

6.1. At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

  1. Non-Returnable Items:

7.1. The following items are non-returnable and non-refundable:

  1. Change of Policy:

8.1. We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our Return & Refund Policy, please don’t hesitate to contact our customer support team at [email/phone number].

Thank you for shopping with us!

hoco bd Team