Hoco BD Warranty Policy

Thank you for shopping at Hoco BD! We take pride in providing high-quality products to our valued customers. To ensure your satisfaction and confidence in our offerings, we offer a comprehensive Warranty Policy that outlines your rights and obligations when it comes to product warranties. Please read the following terms and conditions carefully before making a purchase.

1. Warranty Coverage:
Hoco BD provides a warranty for all products purchased through our website. The warranty coverage period may vary depending on the product category and the manufacturer’s terms. The warranty period begins from the date of purchase and is valid within the borders of Bangladesh.

2. Warranty Services:
During the warranty period, Hoco BD will provide free-of-charge repair or replacement services for products that are found to be defective due to manufacturing defects or workmanship errors. Our warranty services do not cover damages caused by accidents, mishandling, unauthorized modifications, natural disasters, or normal wear and tear.

3. Warranty Claim Procedure:
To initiate a warranty claim, follow these steps:

a. Contact Customer Support: If you encounter any issues with your purchased product within the warranty period, please get in touch with our Customer Support team immediately. You can reach out to us via email at support@hocobd.com or call our helpline at [Insert Helpline Number]. Provide them with your order details, product information, and a detailed description of the issue.

b. Evaluation of the Product: Once you contact us, our support team will guide you through the necessary steps to evaluate the product’s condition and determine whether the issue is covered under the warranty.

c. Return or Repair: Depending on the nature of the issue and the product’s warranty status, we will either arrange for a product return or request you to visit one of our authorized service centers for repair or replacement.

d. Resolution: After the evaluation and necessary repairs or replacements, we will promptly return the product to you in good working condition.

4. Warranty Exclusions:
Please note that the following circumstances are not covered under our warranty policy:

a. Damage caused by improper use or maintenance.
b. Products with altered or removed serial numbers or warranty stickers.
c. Products with evidence of unauthorized repairs or modifications.
d. Any damages or defects that occur after the warranty period expires.
e. Products purchased from unauthorized resellers.

5. Non-Warranty Repairs:
For products that are no longer covered under warranty, Hoco BD may still offer repair services. However, these repairs will be chargeable, and the customer will bear the costs associated with the repair and shipping.

6. Disclaimer:
Hoco BD makes no other warranties, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. Hoco BD shall not be liable for any indirect, special, incidental, or consequential damages.

7. Modification of Policy:
Hoco BD reserves the right to modify or update this Warranty Policy at any time without prior notice. Changes to the policy will be effective from the date they are published on our website.

By making a purchase on Hoco BD, you agree to abide by the terms and conditions outlined in this Warranty Policy. We are committed to providing a smooth and hassle-free warranty service experience, ensuring your satisfaction and trust in our products.

If you have any questions or concerns regarding our Warranty Policy, please feel free to reach out to our Customer Support team for assistance. Thank you for choosing Hoco BD!